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Comfortable & Powerful Bliss

Comfortable & Powerful Bliss

• Medical Grade Silicone • Phthalate-Free • Latex-Free

• Flexible Head • 5 Pattern Modes • 5 Intensity Levels

Why Does Everyone Love MYLO?

  • Medical Grade Silicone
  • Phthalate-Free & Latex-Free
  • 5 Patterns + 5 Speeds
  • 6-Inch Compact Design
  • Flexible Ergonomic Head
  • 1 Hour Run Time (Max Speed)

FAQ's

Shipping box Shipping Plus

When will my order ship?

  • Orders are typically processed at or before 11:59 PM EST Monday through Friday. Depending on rare factors such as unusually high order volume, inventory restocking, warehouse closures etc, fulfillment may take up to 7-14 days after the order is received.

Will my order be shipped discreetly?

  • Unbranded Plain Brown Box or USPS Poly Bag
  • No Mention of Sens, Sex Toy, or Vibrator Anywhere
  • Sender Labeled as a Logistics & Fulfillment Center
  • NOTE: International shipments may include a customs declaration.

Do you ship internationally?

  • Currently we can accept only orders shipping to the US and Canada.
  • Canadian shipments are through Passport Shipping and will be shipped duties paid. These duties are charged upfront so that there are no surprises at the time of delivery. All international orders ship from our fulfillment center located in the United States. Customs forms will be marked as discreetly as possible, using "Battery-Operated Massager" as the description for any vibrators.

How do I track my order?

  • You'll receive an email with tracking information when your order has shipped. Please ensure your destination has a secure point of delivery. Note that although tracking numbers are sent when the order has been packaged for shipment, tracking information does not start to update until the package has arrived at the processing center. Please contact us with any questions you may have.

What if my package is lost or stolen?

  • We are not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment. Please contact us with any questions you may have.
Easy returns Returns & Exchanges Plus

What's our return policy?

Purchases made directly from Sens via sensmylo.com may be returned within 72 hours of receipt for a refund in the form of a website credit, which never expires. Credits are for the price of the product, and do not include the cost of shipping. Please contact our customer service team at help@sensmylo.com to inform us that you would like to return your purchase, and we will provide instructions on how to start your return. 

If a gift card is used for a purchase, refunds will go back to the customer in the form of a gift card.

How do I start my return?

Please contact our customer service team at help@sensmylo.com to inform us that you would like to return your purchase. Refunds will be processed in the form of a gift card for store credit.

What if I bought my product from another website, retailer, or store?

Purchases made with other vendors are subject to those vendors’ policies. Other vendors’ policies will vary. Always review a vendor’s return policy before purchase.

Defective products are under warranty for two years with proof of purchase, regardless of where they were purchased from. See Warranty for details.

What if my product is defective?

Defective products are under warranty for two years with proof of purchase. See Warranty for details.

Shield Warranty Info Plus

SENS warrants this pleasure object for a period of TWO (2) YEAR, after the date of original purchase, against defects due to faulty workmanship or materials.

The warranty covers working parts that affect the function of the pleasure object. It does NOT cover cosmetic deterioration caused by fair wear and tear or damage caused by accident, misuse or neglect.

Any attempt to open or take apart the pleasure object (or its accessories) will void the warranty. If you discover a defect and notify SENS during the warranty period, SENS will, at its discretion, replace the pleasure object free of charge.

Claims under warranty must be supported by reasonable evidence of the date of claim is within the warranty period. To validate your warranty, please keep your original purchase receipt together with these warranty conditions for the duration of the warranty period.

To claim your warranty, you must log in to your account at SENSMYLO.COM then select the option to make a warranty claim. Shipping costs are non-refundable. This undertaking is in addition to the consumer’s statutory rights and does not affect those rights in any way.

Implied Warranties

THE FOREGOING IS THE SOLE WARRANTY FOR THE PRODUCTS. SENS PRODUCTS HEREBY DISCLAIMS ANY IMPLIED WARRANTY THAT THE PRODUCTS WILL BE MERCHANTABLE OR FIT FOR ANY PARTICULAR PURPOSE. SENS PRODUCTS' LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY UNDER THE FOREGOING PARAGRAPH WILL BE LIMITED TO REPLACEMENT OR REPAIR OF THE PRODUCT BY SENS PRODUCTS OR ITS AUTHORIZED SERVICE CENTERS. THE WARRANTIES ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

Limitation of Remedies

IN NO EVENT WILL SENS PRODUCTS OR ANY OF ITS AFFILIATED OR SUBSIDIARY COMPANIES BE RESPONSIBLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR BASED ON ANY BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, TORT OR ANY OTHER LEGAL THEORY. SUCH DAMAGES MAY INCLUDE WITHOUT LIMITATION, LOSS OF SAVINGS OR REVENUE; LOSS OF PROFIT; LOSS OF USE; THE CLAIMS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION RETAILERS; ANY COST OF ANY SUBSTITUTE EQUIPMENT OR SERVICES.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. The warranty gives specific legal rights, and you may have other legal rights which vary from state to state or country to country.

Tag Product Information Plus

Where are your toys made?

Our vibrators are all made in China. We have a very close working relationship with our vendors. Our engineering team visits them in person several times a year, and we can see first-hand that their practices are safe, ethical, and environmentally-friendly!

What material are your vibes made of?

All of our vibrators are made of medical-grade silicone and ABS plastic. We do not recommend using silicone-based lubricants with our silicone toys, as they can have a negative reaction with each other.

What do your products come with?

All of our vibrators come with a USB charging cable, user manual and a storage bag. Wall adapters are not included for any of our products.

User User Accounts Plus

How do I log into my account?

You can log into your account by clicking the profile icon in the upper right corner of sensmylo.com, or by visiting this link.

Do I have an account? I’m not sure if I have one already.

If you’ve ever made a purchase from sensmylo.com, then your account is waiting for you to claim it.

To access your account, simply enter your email on the login page. Each time you attempt to log in, you'll automatically receive a one-time email code. Enter this code to proceed.

Once verified, you'll have access to your account details, including order history, shipping addresses, and any subscription options.

Scanner MYLO Manuals Plus

English - Manual & Language Support

Spanish - Manual y Soporte de Idioma

French - Manuel et Support de Langue

Discreet Shipping

What Happens at Sens Stays at Sens

  • Unbranded Plain Brown Box or USPS Poly Bag
  • No Mention of Sens, Sex Toy, or Vibrator Anywhere
  • Sender Labeled as a Logistics & Fulfillment Center